Delivery Policy

 

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of the out of stock product (including applicable tax), using the original method of payment.

 

2. Delivery Time

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day mean Monday to Friday, excluding holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments, on rare occasions.

 

3. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

 

4. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

 

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, please photograph it and contact us immediately at 1-844-739-0009 or 1-604-799-0446.  Please also email the photos to mail@ShopWesternOutfitters.com

 

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us, toll free at 1-844-739-0009 or 1-604-799-0446 or mail@ShopWesternOutfitters.com