Return Policy

 

1. Returns

We accept returns. You can return unused items within 15 days of your purchase with receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within 5 business days, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

To start or follow-up on the status of your return, please contact us at 1-844-739-0009 or 1-604-799-0446 or mail@ShopWesternOutfitters.com.

 

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 1-844-739-0009 or 1-604-799-0446 or mail@ShopWesternOutfitters.com with details of the product and the defect.

 

3. Exceptions

Some items are non-refundable and non-exchangeable. These include:

·         Special Orders

·         Any customized or branded items.

·         Items specified as Final Sale, Not Returnable, Non-Refundable, Clearance, or similar at the time of purchase.

 

4. Shipping

To return the item you purchased, contact us at 1-844-739-0009 or 1-604-799-0446 or mail@ShopWesternOutfitters.com.  We will provide the shipping address over the phone or email.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.